Last updated: 25 November 2025

This Privacy Policy explains how Maria’s Grow Garden Private Limited (“Maria’s Grow Garden”, “we”, “our”, or “us”) collects, uses, stores and protects your personal information when you visit or make a purchase from our website mariagg.in.

By using our website, creating an account, placing an order, contacting us, or subscribing to our updates, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or use our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment status
  • GST or business details, if provided
  • Account login details
  • Customer support messages
  • Product reviews, comments or feedback

Payment Information

Online payments on our website are processed through secure third-party payment service providers such as Razorpay.

We do not store your full card number, CVV, UPI PIN, net banking password, or other sensitive payment credentials on our website. Payment information is processed by the payment gateway according to its own security and privacy practices.

Technical Information

When you visit our website, we may automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To create and manage your customer account
  • To send order confirmations, invoices and delivery updates
  • To provide customer support
  • To respond to enquiries, complaints or service requests
  • To manage returns, refunds and replacements
  • To improve our website, products and services
  • To prevent fraud, misuse and unauthorised transactions
  • To comply with legal, tax, accounting and regulatory requirements
  • To send promotional messages or updates, only where permitted or with your consent

3. Sharing of Information

We may share your information with trusted third parties only when necessary for business, legal or operational purposes.

This may include:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting and technology providers
  • Email and communication service providers
  • Accounting, tax, legal and compliance advisors
  • Government authorities, regulators or law enforcement agencies, when required by law

We do not sell your personal information to third parties.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep products in your cart
  • Remember login sessions
  • Improve website speed and usability
  • Understand website traffic
  • Analyse customer behaviour
  • Improve product recommendations and website content

You may disable cookies through your browser settings. However, some parts of the website, including cart and checkout functions, may not work properly without cookies.

5. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional messages, we may send you updates about:

  • New products
  • Offers and promotions
  • Growing guides
  • Store updates
  • Educational content

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send non-marketing messages related to your orders, payments, delivery, account, support requests or legal notices.

6. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, invoice and transaction information may be retained for legal, tax, accounting and business record purposes. Customer account information may be retained until the account is deleted or no longer required.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

These steps may include secure hosting, restricted access, password protection, SSL/HTTPS encryption and secure payment processing through trusted payment gateways.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your account details
  • Request deletion of certain personal information
  • Withdraw consent for optional processing
  • Opt out of marketing communications
  • Raise a privacy-related complaint or grievance

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps.

10. Third-Party Links

Our website may contain links to third-party websites, platforms or services, including payment gateways, social media pages, delivery partners or external tools.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before sharing personal information with them.

11. International Access

Our website may be accessed from outside India. By using our website, you understand that your information may be processed in India or through service providers located in other jurisdictions, where permitted by applicable law.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data practices.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

For questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Maria’s Grow Garden Private Limited
New Delhi, India

Email: support@mariagg.in
Phone / WhatsApp: +919220646633

Grievance / Privacy Contact:
Email: info@mariagg.in